3. We believe that all letting fees, premiums and charges to tenants that meet the general definition of facilitating the granting, renewal or continuance of a tenancy should be banned with the exception of:
a. The rent;
b. A refundable deposit;
c. A holding deposit to take the property off the market whilst reference checks are undertaken; and
d. In-tenancy property management service charges that directly relate to an action or service carried out at the request of the tenant or as a result of the tenant’s actions.
a. A civil penalty of up to £5,000 in line with the penalty for non-compliance with the requirement to belong to a government-approved redress scheme or non-compliance with the transparency requirements of the Consumer Rights Act 2015.
b. A civil penalty of up to £30,000 in line with the civil penalty for committing a banning order offence.
c. A banning order offence under the Housing and Planning Act.